Your privacy is very important to us; therefore, the purpose of this privacy policy for the website complementonutricional.com is to inform our users about the processing of personal data carried out by ELOREUM GROUP SL (hereinafter, ÉLORE). In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, ÉLORE guarantees that its users’ personal data will be processed in accordance with the principles of transparency, purpose limitation, data minimisation, accuracy, integrity and confidentiality; and in all cases complying with the obligations and guarantees arising from the legislation. Precisely for this reason, and in order to inform our users of the manner in which their data is processed by ÉLORE, we have updated our privacy policy to bring it into line with the new requirements of the Regulation. To this end, ÉLORE hereby informs you of the following aspects relating to your right to the protection of personal data.
- Who processes your data?
- What is personal data, and what data does CN BásicoSAN process?
- What is the purpose of processing my personal data?
- What is the legal basis for processing my data?
- How long is my personal data retained?
- Is my data shared with third parties?
- Are automated decisions made using my personal data?
- What rights does CN BásicoSAN guarantee me regarding the processing of my personal data?
- Security and confidentiality measures in the processing of your personal data.
- Changes to the privacy policy.
- Protection of personal data
- Rights.
· COMPANY NAME: ELOREUM GROUP SL
· TRADING NAME: ÉLORE
· TAX REGISTRATION NUMBER: B24845141
· POSTAL ADDRESS: Calle del Mar 74, door 1, 04712, Ejido, Almería.
· EMAIL: info@eloreoficial.com
Personal data is defined as any information relating to an identified or identifiable natural person whose identity can be determined, directly or indirectly, by means of an identifier such as a name, postal address, email address or telephone number, etc. At ÉLORE, we process the personal data provided to us by users and/or customers for the purpose of providing a commercial service consisting of the distribution and marketing of food supplements and vitamins offered by ÉLORE. We therefore inform you that the main categories of data collected from users are identifying details and postal and/or email addresses, etc. We also inform you that, in accordance with the principle of data minimisation, ÉLORE’s processing of your data will be appropriate and relevant, limited to what is necessary for the purposes for which it is collected; and will in all cases respect the user’s preferences, provided that they expressly, freely and unequivocally consent to the processing of their personal data.
At ÉLORE, we process the data of users and/or customers in order to provide a commercial service consisting of the distribution and marketing of food supplements and vitamins, as well as for other purposes authorised by the users themselves in accordance with the terms set out in this Privacy Policy. However, during the course of the relationship with the user, additional personal data may be collected for the purposes of this relationship or for other purposes; in such cases, the user will be duly informed at the time the data is collected. The user shall be responsible for ensuring that the personal data they provide to ÉLORE is true, accurate, complete and up to date; they shall be liable for any potential harm that may be caused to them as a result of a breach of this obligation
For the purposes of processing your data, ÉLORE hereby informs you that the legal grounds for processing your data – that is, the grounds which authorise ÉLORE to process your data – are as follows:
· The provision of an ÉLORE marketing service that is optimised for the user and/or customer.
· The legitimate interest of the user and/or customer in ensuring that the service is provided to the highest standard, tailored to the user’s and/or customer’s needs and improving the services we offer.
· The express consent of users and/or customers, by virtue of which they allow us to process their data when the user has given their prior express authorisation to do so.
ÉLORE hereby informs you that, in accordance with the principle of data retention limitation, the personal data collected will be processed solely and exclusively for as long as is strictly necessary and for the purposes for which it was collected in each case. This is unless a longer retention period is established by mandatory legal provisions for reasons of legal certainty and to deal with complaints from users and/or customers.
ÉLORE guarantees that, for the duration of data processing, its users’ personal data will not be disclosed or transferred to third parties, unless this is necessary to fulfil the purposes set out in the Privacy Policy. However, should it be necessary to disclose personal data to third parties, ÉLORE will first seek the express, informed and unambiguous consent of its users. Similarly, personal data will be shared where legally required in compliance with the applicable legislation in force for that purpose.
Users are hereby informed that ÉLORE will not carry out automated decision-making, profiling or the application of algorithms in relation to the personal data it collects from its customers and/or users. Should such automated decision-making prove necessary, it will only be carried out provided that the user has been informed in advance of the general or specific conditions governing such decisions.
In accordance with the provisions of the applicable data protection legislation, ÉLORE guarantees its users and/or customers the exercise of the following rights relating to the protection of personal data:
· Access: any user has the right to obtain confirmation as to whether or not ÉLORE is processing personal data concerning them and, if so, has the right to obtain information regarding the personal data being processed.
· Rectification: users have the right to request the rectification of any data that is inaccurate or incomplete, as well as to have any errors in their data corrected.
· Erasure: data may be erased and, consequently, no longer processed by ÉLORE when the data is no longer necessary for the purposes for which it was collected, unless there is a legal obligation to retain it and/or other grounds prevail that entitle ÉLORE to process it.
· Restriction: in certain circumstances, users may request the restriction of the processing of their data; that is to say, the restriction of data means that ÉLORE must suspend the future processing of their data, in which case it will only be retained for the purpose of exercising or defending any potential claims.
· Objection: as in the previous case, users may object to the processing of their data. Consequently, ÉLORE will cease to process the data, except where there are compelling legitimate grounds, or for the exercise or defence of potential claims.
· Portability: the user has the right to receive their personal data and to transmit it directly to another data controller.
In accordance with the provisions set out, if the user has given their consent for a specific purpose, they have the right to withdraw that consent at any time, without this affecting the lawfulness of the processing based on the consent given prior to its withdrawal. To exercise these rights, you may use the forms provided by ÉLORE, or send a written request to ÉLORE at the following postal address: Calle del Mar 74, puerta 1, 04712, Ejido, Almería, clearly indicating the specific right you wish to exercise. You may also send an email to info@eloreoficial.com
ÉLORE hereby undertakes NOT TO ENGAGE IN MISLEADING ADVERTISING. To this end, therefore, any formal or numerical errors that may be found throughout the content of the various sections of the ÉLORE website, arising as a result of incomplete or faulty maintenance and/or updating of the information contained in these sections, shall not be considered misleading advertising. ÉLORE, in accordance with the provisions of this section, undertakes to correct such errors as soon as it becomes aware of them. Very importantly, the administrator will use the database of customers subscribed to the newsletter for other companies it owns for commercial purposes. If the customer does not agree, they must let us know so that we can remove them from the database immediately.
At ÉLORE, we are committed to ensuring the security, privacy and confidentiality of our users’ personal data. Therefore, in compliance with current legislation, we undertake to adopt rigorous security measures and appropriate technical safeguards to prevent the loss, misuse or unauthorised access to your personal data. Consequently, any personal data that ÉLORE collects through communications or contact with its users will be treated with absolute confidentiality; we undertake to maintain the confidentiality of such data and guarantee our duty to safeguard it by taking all necessary and reasonable measures to prevent its alteration, loss, unauthorised processing or access, in accordance with the provisions of applicable legislation.
ÉLORE may update this Privacy Policy at any time, provided that, in cases where the update involves new data processing activities or substantial changes to the policy currently in force, users are notified of the changes and updates made. Once our Privacy Policy has been updated and communicated to users, all users will be deemed to have taken note of it in accordance with the terms set out in the new Privacy Policy.
| Data controller | Calle del Mar 74, puerta 1, 04712, Ejido, Almería eloreoficial.com |
| Purpose of the processing | To maintain our existing business relationship, and to keep you informed about our products via electronic marketing communications. |
| Retention period | To maintain our existing business relationship, and to keep you informed about our products via electronic marketing communications. |
| Retention period | On the one hand, accounting and tax information will be RETAINED FOR THE PERIODS required to comply with legal obligations. With regard to the sending of marketing communications, we may retain this information and send you marketing communications as long as you do not object to this. Legal basis Existence of a contractual relationship, legitimate interest and consent, depending on the specific purpose and any possible transfer of data. |
| Recipients of the data (disclosures or transfers) | – The data may be transferred to ÉLORE – The data may be transferred or disclosed, where applicable, to banks for the purpose of making or receiving payments, as well as at the request of public authorities, courts or tribunals. – The data may be transferred to other companies within the Group whose activities are related to the product purchased. |
| DPO/DPD | You can contact ÉLORE’s Data Protection Officer by sending an email to the following address: info@eloreoficial.com |
| Rights | You may exercise your rights of access, rectification, cancellation, portability, erasure or, where applicable, objection. To exercise these rights, you must submit a written request to the address given above. You must specify which of these rights you wish to exercise and, in turn, you must enclose a photocopy of your national identity card or equivalent identification document. If you are acting through a representative, whether legal or voluntary, you must also provide a document proving the representation and the representative’s identification document. Furthermore, you may exercise your right to the protection of personal data by lodging a complaint with the Spanish Data Protection Agency (www.agpd.es). |
Compliance with data protection regulations
In accordance with the provisions of current legislation on the protection of personal data, we hereby inform you that the personal data you have provided will be included in a data file for which ÉLORE is the data controller. (Tax Identification Number: B24845141 and registered office: Calle del Mar 74, puerta 1, 04712, Ejido, Almería) for the purpose of processing your subscription request and sending you periodic information of interest to you, keeping you informed via electronic marketing communications about our products and services.
The legal basis for this processing stems from the existence of a contractual relationship, legitimate interest and consent, depending on the specific purpose and any possible transfer of data.
In accordance with the rights conferred upon you by current data protection legislation, you may exercise your rights of access, rectification, data portability, restriction of processing, erasure or, where applicable, objection, as explained on this page.
Tel: +34 672 548 092
E: info@eloreoficial.com
